Price offer are with Ex-Works (EXW) shipment terms. Buyers are require to appoint a logistic agent or freight forwarder to handle their order shipment. All the responsibilities of the shipment and the costs incurred in it fall on the buyer.

The mode of transportation is an important consideration when planning the shipment process. Besides the costs, the urgency of the shipment, the value of the goods being shipped as well as the size and weight of the goods need to be evaluated when determining the form of transportation

Our products are mainly in liquid form. Please check with your freight forwarder in advance if it can be imported to your country before you proceed with order.

Yes, they do! It’s important to talk to your shipping agent before planning your move to find out what you can and cannot ship to your destination.

This depends on how much you are transporting, the final destination, and the type of shipping you choose. If you choose air freight, it will be faster. You may have your items within days. It is the customers responsibility to provide valid and accurate shipping information. Failure to provide accurate and valid shipping details can result in delays, mis- deliveries, or cancellation of a customers order. For items that are returned due to an invalid shipping address

Yes! We now offer international shipping by air freight via DHL Express to the several countries.

All international orders are subject to customs duties and taxes. Depending on your location, there may be a duty and tax fee associated to your shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please contact your local customs authorities regarding country specific taxes, duties and fees on imported items.

We will provide Commercial Invoice, Export Packing List and Material Safety Data Sheet (MSDS) and other relevant documents upon request.

My Flavor Food guarantees the quality of all products and employs a strict no return/no refund policy. Flavors are subjected to multiple variables on the consumers end and personal taste in flavors is individual. We recommend customers unfamiliar with our products start with smaller quantities prior to purchasing a large quantity. For any questions, concerns, or disputes, please contact our Customer Service Department in a timely manner at support@myflavorfood.com for support.

A certificate of analysis (COA) is available upon request which contain the actual results obtained from testing
performed as part of quality control of an individual batch of a product.

With Ex Works, My Flavor Food will ensure that goods are properly packaged, prepared and secured for the transportation from our warehouse before shipment.